Frequently asked questions

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Order

What is the shipping cost when shopping on Svenskt Tenn’s website?

What is the delivery time when shopping via Svenskt Tenn’s online store?

Can I have an item gift-wrapped when shopping on Svenskt Tenn’s website?

Can I ship my order to another country?

How do I track my order?

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Payment

Where can I check the balance on my gift card?

What are my payment options when shopping through the website?

Is it possible to pay with gift cards and gift coins on the website?

Can I pay with an invoice if I have a registered company?

Why do the prices in Euro/USD differ from the prices in SEK?

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Shipping & Delivery

Can I place an order to a different delivery address?

Which countries does Svenskt Tenn deliver to?

Can I ship my order to another country?

How soon after I place an order can I pick it up in the store?

Can I track my order?

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Returns

How do I return an item?

Can I exchange an online order?

How do I make a complaint?

I purchased items through the website; can I exchange them at Svenskt Tenn’s store on Strandvägen 5 in Stockholm?

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Other

What are the opening hours for Svenskt Tenn?

Where do I find care instructions for my product?

Can I have my product gift wrapped when I shop online?

Is Svenskt Tenn’s whole range available online?

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