Frequently asked questions

What is the exchange and return policy during the holiday season?

When does the holiday shop open at Svenskt Tenn?

Can I reserve products in the store via Svenskt Tenn’s Customer Service?

Can I order corporate gifts?

How does in-store pickup work?

What is the shipping cost when shopping on Svenskt Tenn’s website?

What is the delivery time when shopping via Svenskt Tenn’s online store?

Can I have an item gift-wrapped when shopping on Svenskt Tenn’s website?

How do I track my order?

Can I change a placed order?

What are my payment options when shopping through the website?

Is it possible to pay with gift cards and gift coins on the website?

Can I pay with an invoice if I have a registered company?

Where can I check the balance on my gift card?

Why do the prices in Euro/USD differ from the prices in SEK?

Can I ship my order to another country?

Which countries does Svenskt Tenn deliver to?

How soon after I place an order can I pick it up in the store?

Can I track my order?

Can I place an order to a different delivery address?

Can I exchange an online order?

How do I make a complaint?

How do I return an item?

I purchased items through the website; can I exchange them at Svenskt Tenn’s store on Strandvägen 5 in Stockholm?

Is Svenskt Tenn’s whole range available online?

Can I have my product gift wrapped when I shop online?

What are the opening hours for Svenskt Tenn?

Where do I find care instructions for my product?