Frequently asked questions

What are the opening hours for the Store and Concierge during the holiday season?

Does Svenskt Tenn wrap Christmas gifts?

When is the last order date for delivery before the Holidays?

How does in-store pickup work?

Can I order corporate gifts?

What is the shipping cost when shopping on Svenskt Tenn’s website?

What is the delivery time when shopping via Svenskt Tenn’s online store?

Can I have an item gift-wrapped when shopping on Svenskt Tenn’s website?

How do I track my order?

Can I change a placed order?

What are my payment options when shopping through the website?

Is it possible to pay with gift cards and gift coins on the website?

Can I pay with an invoice if I have a registered company?

Where can I check the balance on my gift card?

Why do the prices in Euro/USD differ from the prices in SEK?

Can I place an order to a different delivery address?

Which countries does Svenskt Tenn deliver to?

Can I ship my order to another country?

How soon after I place an order can I pick it up in the store?

Can I track my order?

Can I exchange an online order?

I purchased items through the website; can I exchange them at Svenskt Tenn’s store on Strandvägen 5 in Stockholm?

How do I return an item?

How do I make a complaint?

Where do I find care instructions for my product?

What are the opening hours for Svenskt Tenn?

Can I have my product gift wrapped when I shop online?

Is Svenskt Tenn’s whole range available online?