Shipping & Delivery

Yes. You can track your order by using the tracking number you received when you ordered a product online.

If you place the order before 11.00am, it can be picked up the following day from 10.00am. You will receive a text-message when the order is ready for pickup.

It is possible. At checkout, in step 2, you will enter your billing address. After that, you can uncheck the box “Shipping and billing address are the same” to provide a different shipping address. If you would like the recipient to receive delivery information, we recommend that you enter the recipient’s email address and phone number.

Delivery of products purchased via Svenskt Tenn’s website is available to Sweden and Europe, North America, Asia, and Australia. For other countries, please contact customer service.

It is possible. At checkout, in step 2, you will enter your billing address. You can then uncheck the box “Shipping and billing address are the same” to provide a different shipping address. Select the country you wish the order to be shipped to, and then fill in the remaining details. If you would like the recipient to receive delivery information, we recommend entering the recipient’s email address and phone number. Please note: if your order is being shipped outside the EU, import duties and local taxes will be added upon delivery. These charges are handled entirely by local authorities and the shipping company and are beyond Svenskt Tenn’s control. If you wish to prevent the recipient from having to pay these charges, we recommend that you contact the shipping company as soon as you have received the shipment ID. For more detailed information regarding customs fees, please contact Svenskt Tenn’s Customer Service.