Returns
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I purchased items through the website; can I exchange them at Svenskt Tenn’s store on Strandvägen 5 in Stockholm?
Yes, you can. Please remember to bring your order confirmation.
How do I return an item?
We offer a 30-day return and exchange policy. If you wish to return an item,
please register it Here.
Feel free to use the original packaging for the return.
Return fees are as follows:
Within Sweden SEK 150, within the EU EUR 25, other countries USD 25
For returns requiring transport please contact customer service Here
The value of the goods is credited when the goods have been returned to Svenskt
Tenn.
How do I make a complaint?
If you wish to make a complaint, register it Here.
Please state the reason for the complaint and attach a photo of the product.
Note that there is a shipping cost of 150 SEK when you return an item. Claims
are free of charge. Once we have received your case we will respond to you by
email.
Can I exchange an online order?
We offer a 30-day return and exchange policy. You can exchange an item by
placing a new order on our website; a new shipping fee will apply. After that,
register your return here. Then return the unused item in its original
packaging.
You can also make an exchange in our store at Strandvägen 5 in Stockholm. Please
bring your order number or receipt.