Returns

Yes, you can. Please remember to bring your order confirmation.

We offer a 30-day return and exchange policy. If you wish to return an item, please register it Here. Feel free to use the original packaging for the return. Return fees are as follows: Within Sweden SEK 150, within the EU EUR 25, other countries USD 25 For returns requiring transport please contact customer service Here The value of the goods is credited when the goods have been returned to Svenskt Tenn. 

If you wish to make a complaint, register it Here. Please state the reason for the complaint and attach a photo of the product.  Note that there is a shipping cost of 150 SEK when you return an item. Claims are free of charge. Once we have received your case we will respond to you by email.

We offer a 30-day return and exchange policy. You can exchange an item by placing a new order on our website; a new shipping fee will apply. After that, register your return here. Then return the unused item in its original packaging. You can also make an exchange in our store at Strandvägen 5 in Stockholm. Please bring your order number or receipt.